TERMS & CONDITIONS
Ordering Policy
- Service is only available for articles (products) that are shown in stock on our website
- Customers have to pay the bill amount in advance through cash on delivery, Credit Card/Bkash/Bank Deposit for any orders from inside and outside of Chittagong City.
- Orders that are paid for cannot be canceled.
- For Order related queries, please contact Customer Service
Contact Number of Customer Service Team: +88 016 70929205 (09.00 AM -05:00 PM and Sunday to Thursday except for government holidays)
Shipping Policy
We are committed to delivering your order accurately, in good condition, and on time
Please note our shipping policy as follows:
· We make our best efforts to ship each item in your order within a maximum 7 to 12 working days of the order
We ship on regular week days (Sunday to Thursday), excluding public holidays
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you will need to place multiple orders
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we will endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
Contact Number of Customer Service Team: +88 016 70929205 (09.00 AM -06:00 AM Sunday to Thursday except for government holidays)
Refund Policy
- We believe in customer satisfaction. Hasslefree refund is only applicable for merchandise bought from MASNCO E-Commerce Stores in case of any major manufacturing defects. If the concerned product is sent to our store within 3/4 days from the date of the receipt of physical money receipt. In case of a minor defect, customers will get a repair service.
- Customer must need to ensure the size of his/her feet according to our size chart. All our shoe sizes are exactly similar with Apex. No return will accepted due to the selection of wrong shoe size by the customer.
GENERAL POLICY FOR SETTLEMENT OF CUSTOMERS CLAIM
WARRANTY POLICY
100% replacement is provided for merchandise bought from MASNCO E-Commerce Stores in case of any major manufacturing defects if the concerned product is brought to our store within 3/4 days from the date of the receipt of physical money receipt. In case of a minor defect, customers will get a repair service.
No claims will be entertained for price reduced or marked down products.
MASNCO reserves the right not accepts to any fraudulent claim and make final decision on any claim settlement.
Definition of Claim for Shoes/Accessories:
A Shoe/Accessories manufactured and sold by MASNCO E-Commerce SHOE store (BANGLADESH) in its E-Commerce platforms, Agencies and Dealers stores which develops any defect during the course of normal wear by the customer.
For Shoes:
We maintain highest quality standard and all our shoes goes through severals QC procedure. After that it goes for export or to customer hand.